When the late John Garner worked there he was completely focused on helping the customer. I never left there without feeling happier and uplifted. If I needed something and John's truck was in the parking lot I knew that I was going to be treated like a friend. (Which would offset the fact that the prices are slightly higher than the big box stores.) I would suggest that the store manager step back and try to emulate what John did so well, care about his customers as friends.
I had to go into Ace today to buy a couple little things. A short time ago they got rid of their "penny candy" and ever since I have been wanted to request that they return it. I asked who to make my suggestion to and was directed to the correct person. (I assume that since he is the person that decides what goes on the shelves that he is the manager.) Before I could even complete my suggestion to bring back the "penny candy" he cut me off with a, "Not going to happen." Now, even though I don't agree with the decision, it is their store and they can do what they want. The thing that bothered me so much was the unfriendly way in which he addressed my suggestion.
Great place to shop for hardware.
Sam at the Pages Lane store is wonderfully efficient and willing to share his how-to expertise. Thank you from an inefficient diy-er
This store has the best wood, the best stock, the most help and good sales. They spend time with you even if your project is small. They don't make you go back and get the barcode for a bolt like they did at Lowes. You will make friends and have a good time when you go.
UPDATE: They got back the penny candy. :) So I changed the stars.
Now I will still go to Ace when I need something small and for their 20% off sale, but I won't go out of my way to go there.
I needed a small 24" alder door, all the obvious diy locations wanted double what a standard door would cost. Never shopped at colonial before. On a whim I called, spoke with Scott in the door dept. Told him what I needed and he informed me they mill everything themselves, give him a week and I will have my door. A few days later my door was ready and is more beautiful than expected. Quality superb. I will go nowhere else to finish my kitchen/family room project. Those others are a waste of time.
Colonial Ace is a US Hardware Store based in Centerville, Utah. Colonial Ace is located at 380 E Pages Ln, Centerville, UT 84014, USA.
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